Shipping Policy

All toy orders placed on namester are fulfilled from domestic distribution centers within China, meaning domestic orders are free from import customs duties or cross-border clearance fees. All relevant domestic value-added taxes are already factored into the final prices displayed in our online store. Should any special cross-border shipments occur, the recipient remains responsible for local compliance and applicable customs clearance requirements.

We deliver to physical residential and commercial street addresses across mainland China, but we cannot deliver to standard military post offices or unsecured collection drop boxes. Certain oversized playsets or heavy wooden play structures may carry regional delivery limitations that will be noted on the product page. Preorder or backorder toys will display estimated fulfillment dates on their product listings and will ship once restocked.

Any package damage, shortage, or transit loss must be reported to our customer service team within 7 days of the scheduled delivery date. Customers must retain all outer shipping cartons, protective wrapping, and damaged items and provide clear photographs to support an investigation. Once verified, namester will dispatch an immediate free replacement or issue a full refund to your original payment method.

Every toy order undergoes standard payment verification and safety packing before being dispatched to our logistics partners. Order preparation takes 1-2 business days under normal operating conditions. Processing times may experience slight delays during nationwide holiday rush periods, promotional sales events, or if address verification requires additional customer confirmation.

Following handover to our express logistics network, domestic delivery takes 2-7 business days after dispatch depending on your city and province in China. We partner with reliable domestic express carriers such as SF Express, ZTO, and China Post EMS to ensure safe handling of children's toys. Delivery schedules may vary slightly for remote western provinces or during adverse weather disruptions.

Shipping fees are calculated at checkout based on package weight, volume, and destination address across China. We proudly offer free delivery above 59 in the store currency for all qualifying retail orders. The total delivery fee is clearly presented in your shopping cart before you finalize payment, guaranteeing complete billing transparency.

You will receive an official dispatch email containing your courier tracking number as soon as your parcel is handed over to the carrier. You can monitor the real-time journey of your package through our website or directly on the carrier tracking portal. If your tracking updates stall for more than 48 hours, please contact our English support team for immediate investigation.